Legal notice

1. Terms of Service

Terms of Service

OVERVIEW This website is operated by Ankan Chemical Pvt Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ankan Chemical Pvt Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

 

SECTION 2 - PRODUCTS OR SERVICES Certain products, such as specialized plumbing pipes or shower materials, may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction.

 

SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 4 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, with jurisdiction in Kerala.

SECTION 5 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at info@ankanchem.com or by mail at: Ankan Chemical Pvt Ltd

C.C. 63/2478-A3, Anjiparambil Complex,

Sahodaran Ayyappan Road, Manorama Junction,

M G Road (P.O), Kochi - 682016

Phone: 7593811838

2. Privacy Policy

Privacy Policy

Ankan Chemical Pvt Ltd is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

PERSONAL INFORMATION WE COLLECT When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

 

HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.

 

SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use standard courier and freight services to deliver your plumbing and heavy materials.

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ankanchem.com or by mail using the details provided below: Ankan Chemical Pvt Ltd

 

[Re: Privacy Compliance Officer]

C.C. 63/2478-A3, Anjiparambil Complex, Sahodaran Ayyappan Road, Manorama Junction, M G Road (P.O), Kochi - 682016

3. Refund Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase from Ankan Chemical Pvt Ltd. Please read our policy regarding returns and refunds carefully.

RETURNS

  • We accept returns within [e.g., 7 / 14 / 30] days of delivery. If the specified number of days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

  • To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also be in the original packaging.

  • Due to their nature, custom-cut pipes or modified materials are not eligible for returns unless they arrived damaged.

DAMAGES AND ISSUES Please inspect your order upon reception (especially fragile shower items or long pipes). Contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

SHIPPING COSTS FOR RETURNS You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item requires heavy freight transport, please contact our team to help coordinate the pickup.

CONTACT US For any queries regarding refunds and returns, contact us at:

  • Email: info@ankanchem.com

  • Phone: 7593811838