Shipping policy

Shipping Policy

Thank you for shopping with Ankan Chemical Pvt Ltd. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If a significant delay occurs, we will contact you immediately via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated automatically based on the total weight, dimensions, and destination of your items. The final shipping cost will be displayed at checkout before you complete your purchase.

  • Standard & Express Shipping: Delivery timeframes depend on your location and will be shown at checkout.

  • Local Warehouse Pickup: Free pickup is available at our godown: 11/421, Bharath Industries, Kongampara Road, Pudussery East Bus Stop, Palakkad, Kerala. You will receive a notification when your order is ready for collection.

3. Heavy & Oversized Items (Pipes & Bulk Materials)

Because plumbing pipes and certain shower materials are oversized or heavy, specific shipping conditions apply:

  • Long pipes and bulk items may require specialized freight shipping instead of standard courier services.

  • Freight Delivery: For heavy freight shipments, the carrier will contact you to schedule a delivery window. An adult must be present to inspect and sign for the shipment.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.

5. Damages and Shortages

Please inspect your delivery immediately upon arrival, especially fragile items like shower glass or long PVC/metal pipes.

  • If your order arrives damaged or items are missing, note the damage on the carrier's delivery receipt (for freight) and contact us within 48 hours at info@ankanchem.com.

  • Save all packaging materials and damaged goods before filing a claim.

6. Shipping Restrictions

We currently ship within India. We cannot ship oversized items or heavy freight to P.O. Boxes.

Contact Us

If you have any questions about your shipment, please contact us:

  • Email: info@ankanchem.com

  • Phone: 7593811838

  • Office Address: C.C. 63/2478-A3, Anjiparambil Complex, Sahodaran Ayyappan Road, Manorama Junction, M G Road (P.O), Kochi - 682016